Step 1: Arrival and building check-in. The crew presents COI to building management if required, signs into the freight log, and confirms freight elevator scheduling. For Manhattan luxury buildings this is often a 30-60 minute pre-coordination — see the freight elevator and COI guide. Step 2: Unloading. The team uses the right equipment (four-wheel dolly for furniture, stair-climber if no elevator, specialized lifts for very heavy items) to bring the item out of the vehicle without damage to the item or the building. Step 3: Transit through the building. Pad-wrapping protects walls, doorways, and corners. The crew moves slowly through tight spaces. Step 4: Room placement. The item goes exactly where you want it. If something doesn't fit, the crew problem-solves on the spot rather than leaving it in the wrong room.

Step 5: Unpacking and basic assembly. If pre-arranged, the crew removes external packaging, internal pad-wrapping, and any protective film. Basic assembly (legs onto a couch, attachment of standard hardware, plugging in obvious cables) is included. Complex assembly (custom millwork, electrical work, mounting to walls) is not standard white glove and would be coordinated separately. Step 6: Debris removal. All boxes, foam, plastic wrap, packing peanuts, and packaging material leave with the crew — not into your building's trash room. Step 7: Walkthrough. Customer signs off on placement and condition. Photos confirm completed delivery. Related services that pair with white glove for full-service moves: office moving, home staging delivery, marketplace furniture delivery.