Privacy Policy
Learn how we collect, use, and protect your personal information when you use our website and courier services.
Last updated: April 15th, 2026
Introduction
By using our websites or services, you agree to the collection and use of information as described in this policy. If you do not agree with this policy, please do not use our websites or services.
Information We Collect
Information You Provide Directly
When you request a quote, book a delivery, create an account, or contact us, we may collect:
Full name
Email address
Phone number
Business name and title
Pickup and delivery addresses
Delivery instructions and special requirements
Payment information (processed securely through our payment processor)
Any additional information you include in messages or forms
When you visit our website, certain information is collected automatically through cookies and similar technologies:
Browser type and version
Device type (desktop, mobile, tablet)
Operating system
Pages visited and time spent on each page
Referring website or source
IP address
General geographic location (city/region level)
Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. These include:
Essential Cookies: Required for the website to function properly. These cannot be disabled without affecting site functionality.
Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. This helps us improve site performance and user experience.
Third-Party Cookies: Our website platform may set its own cookies for functionality and performance purposes. Additionally, embedded forms and booking tools may set cookies when you interact with them.
You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. However, disabling cookies may affect the functionality of our website.
How We Use Your Information
We use the information we collect to:
Process and fulfill delivery requests
Provide quotes and respond to inquiries
Send delivery confirmations, tracking updates, and proof of delivery
Communicate with you about your orders and account
Improve our website, services, and customer experience
Send relevant service updates or information you have requested
Comply with legal obligations and enforce our terms of service
Prevent fraud and protect the security of our systems
We do not sell your personal information to third parties. We do not use your information for targeted advertising.
Third-Party Services
We work with trusted third-party service providers to operate our business. These providers assist with website hosting, payment processing, delivery tracking, and communication. Each provider is required to handle your data securely and in accordance with their own privacy policies.
Payment Processing: We do not store your credit card information on our servers. All payment data is handled by our PCI-DSS compliant payment processor.
Delivery Tracking: When you receive a tracking link, our dispatch platform processes your delivery address and order details to provide real-time updates.
Contact Forms & Communication: Information you submit through our quote forms or provide when calling our business line is transmitted securely to our team for processing.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Fulfillment: We share delivery details (pickup address, delivery address, item description) with our drivers and dispatch team to fulfill your delivery request.
Building Management: When a delivery requires access to a commercial building, we may provide a Certificate of Insurance (COI) that includes our business information to building management as required for freight elevator access.
Legal Compliance: We may disclose your information if required by law, regulation, legal process, or government request.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction. We will notify you of any such change.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: You may request a copy of the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Opt-Out: You may opt out of receiving non-essential communications from us at any time by contacting us directly.
To exercise any of these rights, contact us at info@xentratransport.com or call 877-709-2711.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information
Contact Information
Business Name: Xentra Transport
Phone: (877) 709-2711
Email: info@xentratransport.com
Questions regarding these terms may be directed to info@xentratransport.com.
Phone: (877) 709-2711
Email: info@xentratransport.com
For questions about these terms, email info@xentratransport.com.
