What You Get on Every Delivery
Live GPS tracking
Live GPS tracking shared automatically with stakeholders
Signture & Proof of delivery
Photo + signature POD delivered same day
Trained & insured Couriers
W-2 or vetted IC couriers — never app-based gig drivers
Read More About Our Tracking Services
White glove delivery is a premium courier service that goes beyond dropping a package at the door. It includes a two-person professional crew, careful in-home or in-office placement, blanket-wrapping and padding for fragile items, unpacking and assembly when needed, and full removal of packaging materials and debris. The term comes from the literal practice of wearing white cotton gloves to handle fine furniture, art, and antiques without leaving fingerprints or scratches. Today, white glove service covers any delivery where the value, fragility, weight, or complexity of the item requires more than a single driver and a hand truck.
A standard courier delivery means the driver brings the package to the door, gets a signature, and leaves. White glove means the crew carries the item inside, places it in the exact room you specify, removes packaging, hauls away debris, and confirms the placement is correct before leaving. For high-value or oversized items — designer furniture, fine art, medical equipment, retail FF&E, exhibit pieces, fragile electronics — that level of handling is the difference between a successful delivery and a damaged piece. Xentra Transport runs full white glove delivery across NYC and the tri-state, plus dedicated NJ white glove service.
A real white glove delivery includes: two-person professional crew (not gig drivers), blanket-wrapping and pad protection for fragile or finished surfaces, advanced equipment like dollies, four-wheel carts, stair-climbers, and shrink wrap for transit protection, climate-controlled cargo space when temperature matters, careful loading and securing in the vehicle, navigation of buildings including freight elevators and stairs, full inside delivery to the room of your choice, basic unpacking and assembly (where pre-arranged), removal of all packaging materials and debris, and a final walkthrough with the customer to confirm condition and placement. Insurance coverage is typically higher than standard courier — see the COI guide for what NYC buildings require and the Manhattan high-rise delivery guide for freight elevator protocols.
What is not included by default but can be added: rigging or hoisting for items that won't fit in elevators, professional disposal of old items being replaced (for retail or residential staging), installation services beyond basic assembly, custom crating for cross-country or international shipments — though for cross-state moves between NJ and NYC we handle the entire chain in-house. Related services for retail and residential: home staging delivery, marketplace furniture delivery, and large item delivery. For background on what white glove looks like operationally, see our white glove delivery breakdown for NYC and NJ.
Learn More On Our Quality Assurance
White glove customers include: luxury retailers and showrooms shipping customer purchases (handbags, furniture, jewelry, watches) — see fashion brands and showrooms and jewelry and high-value goods. Art galleries, dealers, and auction houses moving fine art — handled through art delivery service. Home staging companies, interior designers, and high-end residential customers furnishing apartments and houses. Corporate offices receiving executive furniture, art installations, or sensitive equipment. Hotels and hospitality groups receiving FF&E during renovations — see hotels and hospitality. Medical practices receiving sensitive equipment that requires careful placement — context at medical courier service. Event planners and wedding logistics teams moving décor, large arrangements, and AV gear — see event delivery and wedding logistics. Across the tri-state, white glove runs on the NY-to-NJ corridor daily.
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