What You Get on Every Delivery
Live GPS tracking
Live GPS tracking shared automatically with stakeholders
Signture & Proof of delivery
Photo + signature POD delivered same day
Trained & insured Couriers
W-2 or vetted IC couriers — never app-based gig drivers
Read More About Our Tracking Services
Before filing a claim, confirm the package is actually missing — not just delayed or delivered to the wrong spot. Check your FedEx tracking number. If it says "Delivered" but you do not have it, check your building lobby, mailroom, back door, and with neighbors. In NYC apartment buildings, packages often end up with the doorman, at the front desk, or in a package room on a different floor. If tracking shows "In Transit" with no update for 48+ hours, the package may be stuck at a sorting facility.
Check the FedEx facility nearest to your delivery address. In NYC, packages often stall at the FedEx hub in Kearny, NJ or the sort facility in Secaucus. Call FedEx customer service at 1-800-463-3339 and request a trace with your tracking number. They have 24-48 hours to investigate before you can file a formal claim.
If the trace confirms the package is lost, file a claim at fedex.com/en-us/claims. You will need your tracking number, proof of value (receipt or invoice), proof of shipment, and a description of the contents. FedEx covers up to $100 for standard shipments unless you purchased additional declared value coverage. Claims typically take 5-7 business days to process.
Document everything in writing. Screenshot tracking updates. Save email confirmations. Note the date and time of every phone call. If the package contained time-sensitive materials — legal documents, medical specimens, or client deliveries — document the business impact. You may be able to claim consequential damages depending on your shipping agreement.
For packages shipped to NYC businesses: if the item was critical and you cannot wait for FedEx to resolve the claim, book a replacement delivery through Xentra Transport same-day. We deliver across all five NYC boroughs and New Jersey with GPS tracking and proof of delivery on every run — so you always know exactly where your package is.
Learn More On Our Quality Assurance
The reason national carriers lose packages is structural. Your package enters a system designed to move 15 million packages a day. It gets scanned, sorted, loaded, unloaded, rescanned, resorted, and transferred between vehicles and facilities multiple times before reaching your door. Every transfer point is a chance for something to go wrong — a miscan, a missort, a package falling behind a conveyor belt.
A same-day courier service eliminates every one of those failure points. When you book with Xentra Transport, your package stays in one vehicle with one driver from pickup to delivery. No sorting facilities. No hub transfers. No shared trucks. Live GPS tracking shows you exactly where your package is in real time. Digital proof of delivery confirms who received it, when, and where — with photo and signature.
For NYC businesses sending time-sensitive, high-value, or irreplaceable items — the cost of a same-day courier is less than the cost of one lost FedEx package. A single lost legal filing can cost a law firm thousands. A lost medical specimen means a patient waits days for results. A lost client delivery damages your reputation permanently. Call 877-709-2711 or book online. Your package will never get lost in our system because there is no system to get lost in — just a driver, a vehicle, and a direct route.
See Why They Choose Us
