What You Get on Every Delivery
Live GPS tracking
Live GPS tracking shared automatically with stakeholders
Signture & Proof of delivery
Photo + signature POD delivered same day
Trained & insured Couriers
W-2 or vetted IC couriers — never app-based gig drivers
Read More About Our Tracking Services
FedEx and UPS move over 15 million packages a day. Your hand-blown glass vase, your framed original artwork, your $8,000 medical imaging component — it all goes through the same conveyor belts, the same sorting hubs, the same truck loaded floor-to-ceiling with boxes of every size and weight. Nobody is checking whether your fragile sticker actually means anything. Nobody is making sure your package stays upright. Nobody cares that the box on top weighs 40 pounds.
That is why fragile items break in transit. Not because the driver threw it — because the system was never designed to handle items that need individual attention. Same-day courier service works differently. When you book a fragile delivery with Xentra Transport, your item travels alone in a dedicated vehicle. No sorting hubs. No conveyor belts. No other packages stacked on top of it. One driver picks it up, secures it properly, and drives it directly to the recipient. That is the only way to guarantee a fragile item arrives intact on the same day.
Here is exactly how to prepare your fragile item for same-day shipping in NYC — whether you are sending art from a SoHo gallery, medical equipment from a clinic on the Upper East Side, or electronics from a warehouse in Long Island City.

Step 1: Assess the item. Before packing, identify the most vulnerable points — corners of framed art, screens on electronics, glass components on medical devices, thin stems on glassware. These are the points that need the most protection.
Step 2: Wrap individually. Every fragile item gets its own wrap layer. Use bubble wrap for electronics and glassware. Use acid-free tissue paper under bubble wrap for fine art. Use foam sheeting for medical equipment with sensitive calibration. Never let two fragile items touch each other — even through packaging.
Step 3: Box with padding. Place the wrapped item in a box with at least 2 inches of padding on every side. Crumpled kraft paper, foam peanuts, or air pillows fill dead space. The item should not shift when you shake the box. If it moves, add more padding.
Step 4: Label clearly. Mark every side of the box with "FRAGILE" and orientation arrows showing which end faces up. Write "THIS SIDE UP" on the top face. If the item requires specific temperature conditions, note that on the outside.
Step 5: Seal and reinforce. Use high-quality packing tape on every seam. Reinforce corners with extra tape. For heavy items, tape an X pattern across the bottom of the box for structural support.
Step 6: Communicate with your courier. When you book with Xentra Transport, tell us exactly what the item is, how it should be oriented in the vehicle, and whether it has temperature sensitivity. Our drivers will secure it with straps, blankets, or custom positioning based on what you tell us. This is the step that most people skip — and it is the most important one.
Learn More On Our Quality Assurance
Standard same-day delivery works for fragile items that are properly packed by the sender. If you have boxed your item with sufficient padding, labeled it clearly, and it fits in a standard box — our driver picks it up, secures it in the vehicle, and delivers it. You handle the packing; we handle the transport.
White glove delivery is for items that are too large, too valuable, or too complex for you to pack yourself. Framed artwork over 4 feet. Sculptures without flat surfaces. Medical imaging equipment that weighs 200 pounds. Antique furniture with irreplaceable detail work. Our white glove team arrives with professional wrapping materials, custom secures the item, transports it in a dedicated vehicle, and delivers it inside the destination — including placement in the specific room or on the specific floor you designate.
The rule of thumb: if you can box it yourself and it weighs under 70 pounds, standard same-day works. If it needs professional handling, cannot be boxed, or requires inside delivery and placement — book white glove. Not sure which you need? Call 877-709-2711 and describe the item. We will tell you in 60 seconds. Also see our art delivery service for gallery and collector shipments, and our medical courier for healthcare equipment.
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