(877) 709 2711

INSTANT QUOTE ↗

Open 7 days a week- 24/7 Hours

(877) 709 2711

INSTANT QUOTE

Open 7 days a week- 24/7 Hours

Your Experience Matters to Us

Your Experience Matters
to Us

We stand behind every delivery. If something went wrong, we want to know — and we will make it right.

Give Us A Call

Claims & Feedback

Claims & Feedback

At Xentra Transport, accountability is not a marketing word. It is how we operate.

Every delivery we handle comes with real-time tracking, proof of delivery, and a team that answers the phone.

But we also know that in a city like New York, things can occasionally go wrong.

When they do, how we respond matters more than anything.

Our claims and feedback process is designed to be fast, fair, and handled by real people — not automated forms that disappear into a queue.

When you reach out, our operations director reviews your case personally.

At Xentra Transport, accountability is not a marketing word. It is how we operate.

Every delivery we handle comes with real-time tracking, proof of delivery, and a team that answers the phone.

But we also know that in a city like New York, things can occasionally go wrong.

When they do, how we respond matters more than anything.

Our claims and feedback process is designed to be fast, fair, and handled by real people — not automated forms that disappear into a queue.

When you reach out, our operations director reviews your case personally.

How to File a Claim

If your delivery was damaged, lost, delayed beyond the agreed timeline, or handled in a way that did not meet your expectations — you can file a claim directly with our operations team.
What we need from you:

Your name and company name
(Required)

Delivery date and tracking number or POD reference
(Required)

Description of the issue
(Required)

Photos of any damage
(if applicable)

Declared or estimated value of the item
(for damage or loss claims)

How to submit:

Phone: Call 877-709-2711 and ask for the opations team

Email: Send your claim details to info@xentratransport.com with subject line "Delivery Claim — [Your Company Name]"

Applicants must be serious, career-oriented, and able to follow strict delivery procedures accurately. Only career-focused professionals no gig seekers or short-term applicants.

Online: Submit through the contact form at xentratransport.com/contact

What Happens After You File

Step 1 — Acknowledgment within 4 hours. We confirm receipt of your claim and let you know it is being reviewed.

Step 2 — Investigation within 24 hours. Our operations director pulls the GPS tracking data, proof of delivery documentation, driver communication logs, and any photos from the delivery. We reconstruct exactly what happened.

Applicants must be serious, career-oriented, and able to follow strict delivery procedures accurately. Only career-focused professionals no gig seekers or short-term applicants.

Step 3 — Resolution within 48 hours. If the issue was on our end, we take full responsibility. Depending on the situation, resolutions include:

A full credit for the delivery fee

A replacement delivery completed at no charge
Compensation for documented damages up to our cargo liability coverage limits
A corrective action plan shared with you so the issue does not repeat

Share Your Feedback

Not every issue needs a formal claim. Sometimes the delivery went fine but something could have been better. Maybe the driver was five minutes late. Maybe communication could have been clearer. Maybe the packaging was not as secure as you expected.

We want to hear all of it.

Had a great experience? Tell us — and tell us which driver so we can recognize them. Our drivers take pride in their work and your positive feedback makes a difference.
Something was not quite right? Tell us — we review every piece of feedback weekly with our operations team and use it to improve driver training, dispatch protocols, and communication standards.
Have a suggestion? Tell us — some of our best process improvements have come directly from client feedback. If you see a way we can serve you better, we are listening.

Applicants must be serious, career-oriented, and able to follow strict delivery procedures accurately. Only career-focused professionals no gig seekers or short-term applicants.

How to share feedback:

Phone: Call 877-709-2711
Email: info@xentratransport.com
Google Review: Search "Xentra Transport" on Google and leave a review on our Business Profile
Online: Submit through xentratransport.com/contact

Our Commitment to You

Xentra Transport is built on a simple principle: do what you said you would do, and own it when you don't.

We provide proof of delivery on every job because accountability should be documented, not assumed. We provide real-time GPS tracking because you deserve to know where your shipment is at all times. And we have a claims and feedback process because when something goes wrong, the speed and fairness of our response defines who we are as a company.

We are not the cheapest courier service in New York. We are the one that answers the phone, shows up on time, documents every delivery, and makes it right when things do not go as planned. That is the standard we hold ourselves to — on every delivery, for every client.

Need to File a Claim or Share Feedback?

Call 877-709-2711 or email info@xentratransport.com

We respond within 24 hours.

Book a Courier

Your Experience Matters to Us

Your Experience Matters to Us

We stand behind every delivery. If something went wrong, we want to know — and we will make it right.

We stand behind every delivery. If something went wrong, we want to know — and we will make it right.

We stand behind every delivery. If something went wrong, we want to know — and we will make it right.

Our claims and feedback process is designed to be fast, fair, and handled by real people — not automated forms that disappear into a queue. When you reach out, our operations director reviews your case personally.

Our claims and feedback process is designed to be fast, fair, and handled by real people — not automated forms that disappear into a queue. When you reach out, our operations director reviews your case personally.

How to File a Claim

If your delivery was damaged, lost, delayed beyond the agreed timeline, or handled in a way that did not meet your expectations — you can file a claim directly with our operations team.What we need from you:

Your name and company name(Required)

Your name and company name(Required)

Delivery date and tracking number or POD reference(Required)

Delivery date and tracking number or POD reference(Required)

Description of the issue(Required)

Photos of any damage (if applicable)

Declared or estimated value of the item (for damage or loss claims)

How to submit:

Phone: Call 877-709-2711 and ask for the opations team

Email: Send your claim details to info@xentratransport.com with subject line "Delivery Claim — [Your Company Name]"

Applicants must be serious, career-oriented, and able to follow strict delivery procedures accurately. Only career-focused professionals no gig seekers or short-term applicants.

Online: Submit through the contact form at xentratransport.com/contact

What Happens After You File

Step 1 — Acknowledgment within 4 hours. We confirm receipt of your claim and let you know it is being reviewed.

Step 2 — Investigation within 24 hours. Our operations director pulls the GPS tracking data, proof of delivery documentation, driver communication logs, and any photos from the delivery. We reconstruct exactly what happened.

Applicants must be serious, career-oriented, and able to follow strict delivery procedures accurately. Only career-focused professionals no gig seekers or short-term applicants.

Step 3 — Resolution within 48 hours. If the issue was on our end, we take full responsibility. Depending on the situation, resolutions include:

A full credit for the delivery fee

A replacement delivery completed at no charge

Compensation for documented damages up to our cargo liability coverage limits

A corrective action plan shared with you so the issue does not repeat

Share Your Feedback

Not every issue needs a formal claim. Sometimes the delivery went fine but something could have been better. Maybe the driver was five minutes late. Maybe communication could have been clearer. Maybe the packaging was not as secure as you expected.

We want to hear all of it.

Had a great experience? Tell us — and tell us which driver so we can recognize them. Our drivers take pride in their work and your positive feedback makes a difference.

Something was not quite right? Tell us — we review every piece of feedback weekly with our operations team and use it to improve driver training, dispatch protocols, and communication standards.

Have a suggestion? Tell us — some of our best process improvements have come directly from client feedback. If you see a way we can serve you better, we are listening.

Applicants must be serious, career-oriented, and able to follow strict delivery procedures accurately. Only career-focused professionals no gig seekers or short-term applicants.

How to share feedback:

Phone: Call 877-709-2711

Email: info@xentratransport.com

Google Review: Search "Xentra Transport" on Google and leave a review on our Business Profile

Online: Submit through xentratransport.com/contact

Our Commitment to You

Xentra Transport is built on a simple principle: do what you said you would do, and own it when you don't.

We are not the cheapest courier service in New York. We are the one that answers the phone, shows up on time, documents every delivery, and makes it right when things do not go as planned. That is the standard we hold ourselves to — on every delivery, for every client.

Need to File a Claim or Share Feedback?

Your Experience Matters
to Us

Our claims and feedback process is designed to be fast, fair, and handled by real people — not automated forms that disappear into a queue.

When you reach out, our operations director reviews your case personally.

Our claims and feedback process is designed to be fast, fair, and handled by real people — not automated forms that disappear into a queue.

When you reach out, our operations director reviews your case personally.

If your delivery was damaged, lost, delayed beyond the agreed timeline, or handled in a way that did not meet your expectations — you can file a claim directly with our operations team.
What we need from you:

Your name and company name
(Required)

Your name and company name
(Required)

Delivery date and tracking number or POD reference
(Required)

Delivery date and tracking number or POD reference
(Required)

Description of the issue
(Required)

Photos of any damage
(if applicable)

Declared or estimated value of the item
(for damage or loss claims)